Service Experience Excellence: Operations Management Role in Service Design: Cho...

Service Experience Excellence: Operations Management Role in Service Design: Cho...: Chris Voss,  an operations management professor from the London Business School has published several articles indicating that the role of o...

Service Experience Excellence: WSJ: Waiting in Line

Service Experience Excellence: WSJ: Waiting in Line: Here is a WSJ article on the science of waiting in line .  Its from back in December of last year, but I just saw it today and though I'd li...